Privacy · Updated 26 October 2026
Your information.
Handled with care.
Teamology is operated by Innovatus Leadership Consulting Limited, registered in England and Wales, number 11153789. Our registered address is 2nd Floor, 4 Finkin Street, Grantham, Lincolnshire, NG31 6QZ. For privacy questions or requests, call +44 7360 498007.
Who is responsible
For information used within an organisation’s workspace, the organisation decides why and how the service is used. We process that information on its documented instructions under a separate service and data-processing agreement. Contact your organisation first about its purposes, lawful basis and access decisions. We are responsible for our own enquiry, account administration and security records. We use these to respond to requests, provide the agreed service and protect it, relying on contract steps or our legitimate interests as appropriate.
What the service uses
Depending on your organisation’s settings, Teamology holds your name, email, organisation and team membership, assessment answers, results and optional profile information. The service also records access changes and limited authentication, transactional-email and AI-usage metadata for security and operation. Do not enter medical information or other sensitive personal information into coaching prompts.
Access and coaching
Access follows organisation and team roles. Reporting requires a minimum number of distinct contributors, but that threshold is not a guarantee of anonymity. When you request AI coaching, the selected prompt and permitted profile, team and culture context are processed by Cloudflare Workers AI. Suggestions are not used as the sole basis for employment decisions. Teamology does not retain full coaching conversations as chat history.
Service providers and location
Cloudflare hosts the application, databases and private files and provides AI processing. Resend sends account invitations, assessment requests and password-reset emails. HighLevel processes booking details only when you choose to load and use the booking calendar. These providers may process data internationally. Relevant contractual safeguards, including applicable UK transfer terms, govern transfers where required. A European hosting preference does not mean all processing is confined to the UK or Europe. Provider information is available from Cloudflare, Resend and HighLevel.
Cookies and contact
The app uses necessary session cookies to keep you signed in. The website has no advertising tags or marketing analytics. Loading the optional calendar makes a connection to HighLevel. Account emails contain action links, not assessment answers or profile values. The sending address is not presented as a monitored support inbox. Use the telephone number above for support or privacy requests.
Retention
Workspace information is kept for the active service agreement. On closure, we arrange an export window and remove live personal data within 30 days of the agreed closure date unless a documented legal hold applies. Routine authentication, email and AI-usage records are normally removed after 90 days. Administrative and security audit events are kept for 12 months. Expired links stop working immediately, even if their record is retained for review.
Private backups are encrypted at rest and expire after 30 days. Data removed from the live service may remain in a protected backup until it expires. Release recovery copies are kept separately while needed for a controlled release or investigation, with their retention reviewed by the service owner. Restoring a backup requires reapplying recorded deletions before the service reopens.
Your rights
Depending on the circumstances, you can ask for access, correction, erasure, restriction or a portable copy of your information, and object to processing based on legitimate interests. We may need to confirm your identity and coordinate with your organisation. You can complain to the UK Information Commissioner at ico.org.uk. Contact us first if you would like us to help resolve a concern.